When your delivery goes wrong it costs both us the supplier and you the customer time and money.

No matter who is at fault, the ONLY thing that you want to know is how soon the truck will be on site!

We go into “fix-it” mode which means review the quote and order, phone production & dispatch as well as transport and site contacts. The effort in resolution and establishing an ETA can be draining physically and emotionally.

Then comes the moment that could make or break the supplier and customer relationship…
Tell it as it is, no bull.

How do we minimise this from re-occurring?

Few problems arise with our long-term customers purely because we the supplier understand their requirements, and more importantly, they in turn know our products and processes.

So let’s get to know one another.